Effective Date: 07.11.2024
LG MY FAMILY ASSISTANT LTD ("we", "us", or "our") operates the website www.myfamilyassistant.eu through which virtual family assistant subscriptions are provided offering all organisation and family scheduling as well as options for in-home services for holiday care or in-person family assistant organisation (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our Service. It also describes your rights under the General Data Protection Regulation (GDPR) and other relevant laws. We are committed to ensuring your data is handled securely and in accordance with applicable legislation.
• Personal Data: Any information relating to an identified or identifiable individual.
• Usage Data: Information collected automatically through the use of the Service (e.g., duration of a page visit, IP address).
• Cookies: Small data files placed on your device that store specific information about you.
• Data Controller: The natural or legal person who determines the purposes and means of processing personal data.
• Data Processor (or Service Provider): A third party that processes personal data on behalf of the Data Controller.
• Data Subject: Any individual who uses our Service and is the subject of Personal Data.
We collect several types of information for various purposes to provide and improve our Service.
2.1.Types of Data Collected
I. Personal Data
We may collect personal data, including but not limited to:
• Full name
• Email address
• Phone number
• Postal address
• Payment and financial information
• Date of birth
• Cookies and Usage Data
We use this data to provide you with updates, newsletters, promotional offers, and for billing purposes. You can opt out of any marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
II. Usage Data
Usage Data is collected automatically when using the Service.
This data may include:
• IP address
• Browser type and version
• Pages visited and time spent on those pages
• Time and date of access
• Device identifiers and diagnostic data
III. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our Service.
Cookies help us to remember your preferences and improve your user experience. You can manage cookie settings in your browser.
2.2.Types of Cookies:
• Session Cookies: Used to operate our Service.
• Security Cookies: Used to enhance security.
• Preference Cookies: Used to remember your preferences.
• Advertising Cookies: Used to show advertisements relevant to your interests.
We process personal data in accordance with the GDPR based on the following legal grounds:
• Consent: You have given us clear permission to process your data for specific purposes.
• Contractual Necessity: We process your data to fulfil a contract (e.g., providing services).
• Legitimate Interests: Processing is necessary for legitimate business interests (e.g., improving the Service), provided your rights are not overridden.
• Legal Obligation: We process your data to comply with legal requirements.
We use your data to:
• Provide and maintain the Service.
• Notify you of changes to the Service.
• Enable you to participate in interactive features.
• Provide customer support.
• Perform analysis to improve our Service.
• Monitor usage and detect technical issues.
• Provide you with news, special offers, and relevant information related to services you have shown interest in.
We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. Once personal data is no longer needed, we will securely delete or anonymize it.
Your information, including Personal Data, may be transferred to and stored at locations outside of your country where data protection laws may differ. We ensure your data is handled securely and in accordance with this Privacy Policy. Any such transfers will comply with GDPR requirements, including ensuring adequate protection of your personal data.
We may disclose your personal data under certain circumstances:
• Compliance with Law: If required to comply with legal obligations.
• Business Transfers: In connection with a merger, sale, or acquisition of the company.
• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, analytics, and marketing. These service providers are obligated to protect your data and use it only as directed by us.
• Legal Protection: To protect the rights, property, or safety of our company, customers, or others.
We are committed to ensuring the security of your personal data. We use commercially acceptable means to protect your information, but we cannot guarantee its absolute security as no method of transmission over the internet or method of electronic storage is 100% secure.
If you are a resident of the European Economic Area (EEA), you have the following rights:
• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You have the right to obtain a copy of your data in a machine readable format.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time. To exercise any of these rights, please contact us at info@myfamilyassistant.eu
We may engage third-party companies or individuals to:
• Facilitate the Service. • Provide the Service on our behalf.
• Perform Service-related activities (e.g., data analysis, payment processing).
• Assist in analyzing the use of our Service. These third parties have access to your personal data only to perform these tasks and are obligated not to disclose or use your data for any other purpose.
We may use third-party service providers, such as Google Analytics, to monitor and analyze the use of our Service. Google Analytics helps us understand how visitors interact with our website and provide insights to improve the user experience.
For more information on Google’s privacy practices, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.
You can manage cookies by changing your browser settings. Most browsers allow you to refuse cookies or delete cookies already placed on your device. However, disabling cookies may affect the functionality of the Service.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by updating the "Effective Date" at the top of this page and posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:
• Email: info@myfamilyassistant.eu
• Address: Achelia 7, Paphos, 8503, Cyprus
